Yardi Support Specialist

Job not on LinkedIn

November 14

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Enthusiasm, team spirit and always looking to the future. These are the foundations underpinning the success of a great company.

10,000+ employees

📋 Description

• Offer support for Yardi Voyager, related products, and third-party applications. • Manage help desk tickets and analyze ticket data. • Advise clients on enhancing efficiency and optimizing technology use. • Recommend training opportunities and new functionalities. • Participate in special projects and internal improvements. • Interact with clients, gather data, configure features, and provide training. • Oversee ticket queue and ensure proper documentation of requests. • Prepare documentation for system administrative functions. • Collaborate with clients and team members professionally and supportively. • Design and deliver training programs, ensuring they meet client expectations. • Perform other related duties as assigned by management.

🎯 Requirements

• At least 2 years of experience with Yardi Systems software. (Voyager, Residential, RentCafe, CRM, Maintenance, Core financial) • 1 to 2 years Finance/Accounting experience strongly desirable. • Proven ability to teach processes and procedures effectively. • Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred. • A bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

🏖️ Benefits

• Medical, Dental, and Vision Insurance : Comprehensive coverage to keep you and your family healthy. • 401(k) Plan : Competitive company match to help you plan for your future. • Paid Time Off (PTO) : Enjoy 22 days of PTO annually to recharge and take care of personal matters. • Paid Holidays : 15 paid holidays throughout the year to celebrate and relax. • Competitive Market Pay : We offer competitive salaries to ensure that your compensation reflects your skills and experience.