Client Success Director

Job not on LinkedIn

August 27

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+1 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $110k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Marathon Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness

Marathon Health is a healthcare solutions provider focused on delivering personalized, affordable, and advanced primary care and occupational health services. Their Complete Care model aims to improve health outcomes and reduce healthcare costs by treating the whole person through various service delivery options, including onsite, nearsite, and virtual health centers. They serve employers, unions, health plans, and brokers by providing tailored solutions that enhance employee health and engagement. Marathon Health's programs are designed to promote wellness, prevent illness, and provide a better overall healthcare experience.

1001 - 5000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Serve as a senior Account Executive providing strategic leadership and mentorship to a team of Account Managers. • Drive alignment across client goals and internal operations; advocate for client success at enterprise level. • Act as trusted escalation point and resource for resolving complex challenges. • Foster a culture of collaboration, accountability, and continuous improvement within account management team. • Use healthcare data insights, market intelligence, and best practices to guide enterprise clients and shape service delivery. • Contribute to margin optimization, product enhancement, and client experience innovation. • Lead proactive planning and long-term success strategies across client's full scope of services to achieve clinical, engagement, and savings goals. • Define and oversee tailored client coverage models aligned with account size, complexity, and growth potential. • Hire, develop, and performance manage team of Client Success professionals; conduct regular coaching and reviews. • Oversee planning and execution of new clients and health center launches; identify expansion opportunities. • Own client renewal process and lead revenue growth, upsells, cross-sells, and margin improvements. • Guide account team and clients through healthcare utilization, population health, and clinical performance data; lead QBRs and executive reporting. • Partner with Marketing on engagement strategies; integrate feedback mechanisms. • Collaborate with Operations and Clinical Leadership to align health center operations with client expectations. • Oversee contractual compliance, eligibility processes, incentive programs, invoicing; support RFP responses.

🎯 Requirements

• Bachelor’s degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management—preferably in employer-sponsored healthcare or wellness services. • Proven leadership experience in managing teams. • Proven success managing enterprise-level clients with complex needs and high expectations. • Experience leading cross-functional initiatives and influencing stakeholders at all levels. • Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment. • Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred). • Willingness to travel up to 50% as needed.

🏖️ Benefits

• Eligible for an annual incentive.