Technical Program Manager – Infrastructure

🕒 July 23

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Logo of Mark43

Mark43

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🔒 Cybersecurity

Artificial Intelligence • Government • Cybersecurity

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

📋 Description

• Lead the end-to-end execution of technical programs from concept to deployment, ensuring alignment with organizational goals. • Collaborate with engineering, product, security, compliance, and operations teams to define project scope, objectives, deliverables, and cross-team dependencies. • Develop detailed project plans, timelines, milestones, and dependency tracking, ensuring clear communication of ownership, roles, and responsibilities. • Manage project risks by proactively identifying technical, operational, and delivery risks, developing mitigation strategies, and driving timely resolution. • Serve as the primary point of contact for project status, reporting progress to senior leadership and stakeholders. • Coordinate across teams and departments to manage technical dependencies, optimize resources, and resolve conflicts. • Drive cross-functional execution by identifying dependencies early, facilitating technical discussions, and helping engineering teams remove delivery blockers. • Drive continuous improvement in engineering project delivery processes, leveraging agile methodologies and best practices. • Ensure all project documentation, executive status reporting, and communication is clear, concise, and available to stakeholders. • Track and manage project budgets and resources ensuring projects are delivered within scope and financial constraints. • Foster a culture of accountability, collaboration, and innovation across cross-functional teams.

🎯 Requirements

• Project Management Professional (PMP) certification or in process • Bachelor's degree in computer science, engineering, or related technical field • 5+ years of experience managing complex, cross-functional SaaS or infrastructure engineering programs in DevOps, security, and cloud-focused environments • Experience working with compliance frameworks such as FedRAMP, ISO 27001 and NIST 800-53 • Working knowledge of DevOps tools and practices including Terraform, Docker, Kubernetes, Infrastructure as Code, and CI/CD • Strong understanding of software development processes including Agile methodologies (Scrum/Kanban) • Proven ability to collaborate effectively with engineering, product, and operational teams • Excellent verbal and written communication skills with the ability to influence stakeholders and drive decision-making • Experience with project management tools such as JIRA, Confluence, Asana, or similar platforms • Strong sense of urgency and ownership.

🏖️ Benefits

• health insurance • paid time off • 401k • bonus opportunity • company stock options

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