Customer Experience Manager

November 1

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MaryRuth's

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Wellness • B2C • Retail

MaryRuth's is a company specializing in vegan and non-GMO supplements designed for all life stages. With a commitment to quality, MaryRuth's ensures their products are crafted with care, and they undergo rigorous third-party testing to meet high standards for safety and efficacy. Their diverse range of products includes liquid multivitamins and probiotics aimed at promoting overall health and specific wellness goals such as immune support and hair growth.

51 - 200 employees

Founded 2014

🧘 Wellness

👥 B2C

🛒 Retail

💰 Private Equity Round on 2021-08

📋 Description

• Champion continuous improvements to enhance the customer experience. • Lead the Community Experience team, including social media engagement. • Act as the primary representative for talent acquisition efforts. • Conduct performance management for direct reports. • Drive key outcomes like customer retention and satisfaction. • Guide the Customer Experience Team in resolving complex issues. • Develop and refine customer listening strategies. • Oversee process governance for tracking and managing interactions. • Facilitate weekly leadership meetings to review feedback. • Collaborate with technology and IT teams to resolve issues.

🎯 Requirements

• 5+ years of progressive management experience in a customer service or contact center environment. • Proven expertise in leading teams. • Deep understanding of customer support best practices. • Social media experience preferred. • Analytical problem solver, comfortable using data insights. • Strong cross-functional collaboration skills. • Tech-savvy and adaptable. • Excellent team player and highly organized self-starter. • Fluency in spoken and written English.

🏖️ Benefits

• Sick time • Paid time off • Paid holidays • Medical insurance