Chief Software Architect

September 12

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Masabi

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Transport • SaaS

Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).

201 - 500 employees

Founded 2007

🚗 Transport

☁️ SaaS

💰 Venture Round on 2022-03

📋 Description

• Partner with the VP of Engineering to define and evolve our long-term architectural vision, acting as the ultimate design authority while aligning with delivery priorities • Own the architectural direction of Masabi’s multi-tenant SaaS platform, with a strategic focus on AI and Data as innovation streams • Integrate and balance architectural direction, performance, compliance, and security into a single, outcome-oriented plan • Establish and embed architectural principles and participate in key design decisions to support alignment across teams • Promote best practices in system design, infrastructure design, reliability, observability, and performance • Stay actively engaged with code, tools, and infrastructure, leading through shared standards, not gatekeeping • Collaborate with product, engineering, and platform teams to de-risk decisions and enable confident delivery • Identify and nurture opportunities to embed AI/ML into our platform and engineering processes, ensuring value to customers and teams • Act as a supportive expert in Data and AI development, guiding standards, contributing to code, and enabling scalable, responsible implementation • Evaluate and recommend emerging tools and practices that improve scalability, reliability, and developer experience • Partner with Product and Engineering to develop a team that identifies and pilots AI-enabled capabilities that can be commercialised and scaled into the Masabi platform • Collaborate with Product and Engineering leadership to align platform strategy with technical sustainability and scale • Mentor and coach Principal Engineers and other senior ICs, investing in technical leadership development • Partner with the VP of Engineering to ensure teams deliver against a coherent architecture, while maintaining agility and shared ownership • Foster a culture of inclusion, technical excellence, and sustainable delivery practices • Collaborate with platform and security teams to ensure alignment with compliance standards (SOC2, ISO27001, PCI) • Embed secure-by-design and fail-safe patterns across the platform • Strengthen operational awareness through instrumentation and observability tooling

🎯 Requirements

• Hands-on, empathetic technical leader, experienced in distributed systems, platform-scale SaaS, and architectural ownership • Someone who thrives in cross-functional environments and can communicate clearly with engineers, product managers, and commercial stakeholders alike • Experience working in high-availability, regulated, or security-conscious environments • Passionate about AI/ML and data-driven engineering, whether in product, tooling, or ops • Mentored senior engineers and driven technical alignment in growing orgs • Someone who leads with empathy, humility, and pragmatism

🏖️ Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation • Private Healthcare and Life Insurance via Trinet • Menopause support • Choice of a workstation • Training allowance of up to CAD$1000 per year • CAD$325 per year to spend on your home office • Ability to work for up to 3 months per year from any country in the world • Enhanced family leave • Fun and collaborative environment with a focus on making a difference in the world