Associate Operations – Retail Banking Ops, Cards Operations

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November 27

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Mashreq

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Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Data input – checking all incoming requests and confirming they are complete and accurate. • Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures. • Ensure performance of following activities are processed within the established turnaround time : • Card Cancellations • Address Change • Card Renewals. • Card Replacements • Auto Payment Instructions • Re-ageing etc.. • Responsible for consistently meeting the service standards and indicators for the Unit. • Assist in managing and fulfilling maintenance related projects / assignments. • Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management. • Demonstrate sprit of team work and effort. • Strive to deliver superior service to meet and exceed card members expectations.

🎯 Requirements

• 1-3 years of cards domain/multi-discipline banking experience • Excellent communication skills(both written & verbal) • Good analytical thinking/interpersonal skills • Strong knowledge on MS Office tools, MIS reporting and analysis