Manager – Retail Credit Ops

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November 12

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Mashreq

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Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Lead a team to provide value added services to activities and functions performed at Retail Credit Operations Unit • Direct and control loan disbursal process end to end including prescreening, documentation, customer performance checks on existing liabilities and disbursal activities by ensuring that the agreed service standards are met. • Ensure loan applications processing are checked as per standard agreed guidelines and to meet the SLA as per agreed TAT and accuracy. • Perform subsequent GL reconciliations and ensure NIL exceptions and reporting. • Ensure monthly exception tracking, deferral report escalation and reporting to relevant stake holders with adherence to escalation process • Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

🎯 Requirements

• High level of maturity and good communication skills are required to balance the needs and expectations of external stakeholders and staff • Strong managerial and interpersonal skills with an ability to supervise teams • Sound knowledge of banking operations and understanding of systems • Must be able to work under pressure with short/ challenging deadlines • In depth knowledge of procedures pertaining to lending processes and loan management systems such Flexcube and workflow systems • Graduate/post graduate with 8-10 years of relevant experience

🏖️ Benefits

• Manage the Operation’s process i.e. documentation verification, Disbursal and life cycle servicing for secured products Auto, SME & Mortgage Loans • Ensure that highest possible quality is maintained in documentation review and transaction execution by the individuals within the team. • Ensure appropriate controls are in place to track/monitor the maker checker process with audit trials. • Ensure periodic system access review to ensure that user access levels are in accordance to the job profile, and custody / repository of all process note, Process change memo and SOP updates.