CRM Team Lead

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🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟠 Senior

🏆 Customer Success

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Massive Rocket | Data & CRM Consultancy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Marketing

Massive Rocket is a global data and CRM consultancy that operates at the intersection of modern marketing, product, and engineering. Specializing in Snowflake and Braze, Massive Rocket helps digital marketing teams connect with product and engineering departments to deliver personal, relevant, and human customer experiences at scale. The company offers a range of services including customer data management, customer engagement, marketing technology solutions, data engineering, and analytics. Massive Rocket collaborates with leading technology providers to assist in the deployment, integration, and operation of marketing technology stacks.

📋 Description

• Lead and support a team of up to 10 CRM Consultants, ensuring their work consistently meets Massive Rocket’s standards for quality, speed, and execution • Hold the team accountable to best‑in‑class delivery practices and the expectations of the CRM Practice • Lead the end‑to‑end execution of CRM initiatives within the Braze platform across multiple channels • Configure and customise Braze to bring strategies and campaigns to life with precision • Design and launch targeted, high‑impact marketing campaigns using Braze’s messaging capabilities • Leverage Braze’s segmentation and personalisation tools to tailor experiences to specific audience groups • Work closely with the strategy team and other stakeholders to ensure flawless alignment between strategy and execution • Partner directly with clients to understand their goals and shape solutions that deliver meaningful, lasting results

🎯 Requirements

• 10+ years of CRM experience, delivering high‑quality work across complex customer engagement ecosystems • 4+ years in a leadership or management role (Head of CRM, CRM Team Lead), guiding teams to consistent, high‑impact delivery • 2+ years of hands‑on Braze experience, with a strong command of its features and best practices • Exceptional attention to detail, including QA across campaigns, integrations, and documentation • Strong grounding in digital marketing, with a clear understanding of how CRM fits into the wider customer experience • Proven ability to leverage AI tools to boost productivity and streamline day‑to‑day workflows • Solid understanding of relational databases and data structures for smarter segmentation and personalisation • Proactive, collaborative mindset, thriving in cross‑functional environments • Excellent interpersonal and communication skills, built through agency or client‑facing experience • Comfortable operating in fast‑paced agency settings, managing multiple stakeholders and priorities • Fluent English (C1 level) with strong written and verbal communication

🏖️ Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else • A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win • A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond • Remote‑First for Life – Work from wherever you feel your best • Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter • Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable