Product Manager - Telephony and AI

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August 21

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Matic

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Finance • Insurance • B2C

Matic is a digital insurance agency specializing in providing a wide range of insurance products including home, auto, life, umbrella, pet, jewelry, and more. The company operates an unbiased platform that allows customers to easily compare and choose from policies offered by a network of over 40 A-rated insurance carriers. With a focus on maximizing customer savings and simplifying the insurance process, Matic enables users to bundle different insurance types and offers advisory support to assist in policy selection. The company particularly caters to partnerships with mortgage originators, servicers, banks, and financial institutions, providing an embedded P&C insurance solution to streamline the insurance needs of these entities. Matic prides itself on being an insurance advocate for its customers and does not charge extra fees for its services.

201 - 500 employees

Founded 2014

💸 Finance

👥 B2C

💰 $20M Series B on 2023-10

📋 Description

• We’re looking for a strategic and execution-focused Lead Product Manager to own and evolve our communications and AI toolset. This is a high-impact role responsible for delivering seamless, efficient, and intelligent communication experiences for both our customers and our internal teams. You’ll partner closely with engineering, sales and service, operations, and compliance to continuously improve how we connect with customers and streamline our call center operations. • Lead product vision and roadmap; guide cross-functional teams to execute projects that align with strategic direction. • Lead cross-functional teams through discovery, delivery, and iteration of features that improve call routing, agent efficiency, and customer engagement. • Define, build, and deploy interactive AI bots and conversational interfaces to automate customer self-service and triage requests. • Identify opportunities to use AI and machine learning for operational automations, such as sentiment analysis, call transcription, and intelligent summarization. • Create product requirements and work with engineering to drive technical execution on key platforms and integrations. • Define and track success metrics for agent efficiency, customer satisfaction, and the performance of our AI-driven automations. • A strong systems thinker with a technical background comfortable working closely with engineers on complex system architecture and backend-heavy products. • Serve as the product expert on our communication stack and drive continuous innovation in how we connect with our users.

🎯 Requirements

• 3+ years of product management experience. • Ability to lead a Scrum team with remote engineering, product and design members. • A track record of delivering successful products and features. • Exceptional analytical skills with the ability to independently mine data, surface key insights, and use them to drive product decisions and growth. • Proven ability to work cross-functionally in fast-paced environments. • Excellent written and verbal communication skills — clear, concise, and collaborative.

🏖️ Benefits

• Career advancement • You have an ownership stake - all Maticians receive Matic stock options. • Unlimited Paid Time Off • Continuing education, licensing and professional development paid for by Matic. • A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!