Senior Customer Experience Manager – Strategic

🕒 August 13

🇺🇸 United States – Remote

💵 $120k - $170k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maven AGI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔬 Science

Artificial Intelligence • Science • Technology

Maven AGI is a company that focuses on artificial general intelligence (AGI), which involves the development of intelligent agents that can achieve human-like cognitive abilities and understanding across a wide range of tasks. Their goal is to create machines that can learn, understand, and apply knowledge independently in diverse scenarios, pushing the boundaries of artificial intelligence technology.

📋 Description

• Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots • Lead efficient, data-informed, customized onboarding engagements for complex multi-department enterprise workflows • Drive meaningful platform adoption and consumption of contracted volumes • Identify opportunities to scale usage and expand into new teams or use cases • Act as a strategic advisor on AI best practices • Enable customers to optimize human- and AI-generated responses • Collect, analyze, and present product usage and quality data to guide continuous improvement • Collaborate with Solutions/Implementation Engineers, Product Managers, and Engineering to translate customer needs into product outcomes

🎯 Requirements

• 7+ years of experience in customer success, account management, or CX leadership roles • Ideally experience in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • Customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments

🏖️ Benefits

• 100% of medical, dental, and vision premiums covered for you; 80% for family • HSA and FSA plans available • Unlimited vacation • 100% paid parental leave • Free lunches, onsite gym, and commuter benefits for in-office employees • $1,000 home office stipend • $5,000/year for continuing education • Competitive salary • Comprehensive benefits • Meaningful equity