MBO Partners
Recruitment • SaaS • Marketplace
MBO Partners is a company that provides talent and enterprise solutions to help organizations maximize their use of contingent workforces. The company offers a platform that combines flexibility, compliance, and return on investment by connecting enterprises with high-value independent contractors. Using MBO's marketplace, businesses can efficiently onboard skilled talent, manage expenses, and consolidate invoices, all through a compliance-based system. With nearly 30 years of experience, MBO Partners has been trusted by leading enterprises to engage independent professionals in a seamless and compliant manner, contributing to business growth and innovation.
51 - 200 employees
Founded 2010
🎯 Recruiter
☁️ SaaS
🏪 Marketplace
Client Care Specialist
Job not on LinkedIn
November 15
MBO Partners
Recruitment • SaaS • Marketplace
MBO Partners is a company that provides talent and enterprise solutions to help organizations maximize their use of contingent workforces. The company offers a platform that combines flexibility, compliance, and return on investment by connecting enterprises with high-value independent contractors. Using MBO's marketplace, businesses can efficiently onboard skilled talent, manage expenses, and consolidate invoices, all through a compliance-based system. With nearly 30 years of experience, MBO Partners has been trusted by leading enterprises to engage independent professionals in a seamless and compliant manner, contributing to business growth and innovation.
51 - 200 employees
Founded 2010
🎯 Recruiter
☁️ SaaS
🏪 Marketplace
📋 Description
• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone. • Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls. • Consistently take 70+ tickets and 35+ incoming phone calls per week. • Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction. • Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions. • Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed. • Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests. • Enhance FAQ and training materials for internal and external customers based on common issues and feedback. • Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines. • Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers. • Troubleshoot product failures and make recommendations for escalations when necessary.
🎯 Requirements
• Bachelor’s degree preferred • 1+ years of Customer Service or related experience • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working through customer issues • Clear and effective communication skills (in person, phone, email, etc.) • Proficiency with MS Office Suite • Experience with Zendesk a plus, but not a requirement • Experience with staffing and/or tech companies preferred
🏖️ Benefits
• Excellent medical, dental, and vision plans designed to support healthy lifestyles • 401(k) retirement plan • Flexible Time Off – take time when you need it • Bonus opportunities • Wellness allowance • Culture based on trust, feedback, communication, success and fun
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