Technical Solutions Manager – Coach Fleets

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Motor Coach Industries

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MCI is North America’s leading public and private market motor coach brand, building the J4500 (an industry best-seller for over a decade), the all-new 35-foot J3500 model, and the workhorse D-Series including the ADA-accessible MCI D45 CRT LE Commuter Coach. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy.

1001 - 5000 employees

💰 Corporate Round on 2012-07

📋 Description

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information • Assist customers in understanding service manuals • Initiate new coach warranty claims • Provide 24 hour on-call emergency support • Document trouble shooting procedures and product issues • Initiate and assist with campaign completion • Provide detailed information daily on new coach issues • Work with engineers to document, contain and countermeasure issues • Travel is required (90%) in Western Canada

🎯 Requirements

• High School Diploma or GED • Experience programming vehicle electrical systems • Experience running electrical systems, power train, and air system diagnostics • Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems • Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products • CFC12-12 Certified and Technician Type II MV AC EPA Certification • Detailed knowledge of HVAC systems • Commercial Driver’s License (CDL) with required medical cert. card (preferred) • Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset. • Must be computer literate (Word, Excel, Microsoft products) • Superior customer service skills. • This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

🏖️ Benefits

• Extended Health Benefits • Pension Plan • Paid Vacation and Holidays • Ongoing employee development through a variety of in-house training initiatives.