Customer Success Manager

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September 5

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MDaudit

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Healthcare Insurance • Compliance • SaaS

MDaudit is a healthcare compliance software platform that unifies billing compliance, coding, and revenue integrity into a single solution. It aids healthcare organizations in minimizing compliance risks, enhancing revenue optimization, and improving operational efficiencies through data-driven strategies and workflow automation. MDaudit's platform is designed for various types of auditing, including scheduled audits, risk-based assessments, and coding quality reviews, enabling healthcare providers to address the complexities of billing compliance effectively.

51 - 200 employees

Founded 1993

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

📋 Description

• Develop and manage ongoing strategic partnerships with the MDaudit customer base • Build relationships with MDaudit customers to maintain high customer satisfaction and loyalty • Identify opportunities to optimize and expand the use of the product • Collaborate with Implementation, Support, Product, Finance and Sales teams to achieve customer success • Advocate for customers and work with decision makers to embrace change and expand footprint within each product offering • Travel to customers up to 25% for collaboration and relationship building • Improve customer satisfaction (NPS) year over year • Regular updates to Customer Health Scorecard and apply risk metrics to inform retention strategy • Manage goals related to churn and retention and own CHURN • Advocate for timely resolution for escalated account issues and product enhancements • Conduct proactive holistic reviews of customer accounts (Business Reviews) • Provide regular customer updates to key MDaudit stakeholders • Primary liaison between customers and internal teams • Coordinate and influence customer participation in events and MDaudit Community initiatives • Educate customers on new offerings and releases • Drive sales of MDaudit services working with implementation and finance teams • Partner with Senior Director of Customer Growth to identify, qualify and close upsell and renewal opportunities • Ensure compliance with contract conditions and SLAs • Utilize Salesforce and other mission critical tools to document customer interactions and information

🎯 Requirements

• Four-year college degree • 5+ years of customer success management work, including accountability of the overall relationship • 4+ years of experience in healthcare setting: Compliance; billing; auditing, coding, revenue cycle, accounting (hospital or professional) • Understands healthcare data flow and associated risks • Oversight of information systems-based projects • Proven leadership and mentoring skills • Executive level decision making and communication skills • Excellent knowledge and skill using Microsoft Office Suite • Experience using Salesforce • Compliance and revenue cycle coding/auditing experience preferred • Ability to resolve problems independently • Strong organizational skills • Ability to influence stakeholders • Demonstrated verbal and written communication skills • Ability to concurrently manage multiple, complex projects with high quality results • Ability to be flexible and respond positively in dynamic environments • Ability to travel to customers up to 25%

🏖️ Benefits

• Medical, Dental & Vision Coverage • 401K (with company match) • Unlimited vacation policy • On-demand learning program • Remote Cooking Classes • Yoga Sessions • Mixology Classes • Peer Nominated Awards & Recognition