Learner Support Specialist

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MDD Forensic Accountants

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💸 Finance

Finance • Insurance • Consulting

MDD Forensic Accountants is a forensic accounting firm specializing in business valuations, shareholder disputes, and economic damage quantification. With over 40 offices globally, MDD provides expertise across a wide range of industries, delivering services to insurance companies, law firms, governments, and individuals. Their services include business interruption, lost profits, fraud investigations, and more, making them a trusted advisor for sound financial decision-making.

📋 Description

• Act as a primary point of contact for B2C learners across Davies’ Professional Qualifications & CPD portfolio. • Provide accurate information, advice and guidance (IAG) on UK qualification pathways, study options, examination requirements, career progression opportunities and progression routes. • Build positive and supportive learner relationships that encourage confidence, engagement, retention and achievement. • Respond to B2C learner enquiries promptly and professionally, ensuring resolution within agreed service levels. • Support structured learner communications and engagement activity across key points in the learner lifecycle, including exam support, workshop promotion and progression messaging. • Support learner acquisition activity by contributing insight, content ideas and learner-facing messaging that help prospective learners understand Davies’ Professional Qualifications & CPD offer and take confident next steps. • Escalate learner concerns, complaints, confusion points or risks appropriately to ensure timely resolution and a consistent learner experience. • Capture learner feedback, enquiry themes and market insight to support continuous improvement of products, services, communications and learner journeys. • Identify potential progression, cross-sell and employer-led or B2B opportunities arising from learner interactions and refer these to relevant colleagues where appropriate. • Maintain accurate learner records, enquiry notes and administrative systems in line with company procedures and data protection requirements. • Collaborate with colleagues across Client Success, Marketing, Product, Delivery, Operations and Business Development to ensure learner-facing activity is joined-up, commercially aligned and supports both learner acquisition and retention. • Contribute to B2C sales, retention and revenue performance by supporting learners to make informed decisions and progress confidently through relevant products and pathways. • Represent Davies professionally in learner interactions and, where appropriate, through relevant UK-based professional networks, events and sector activity, helping to build market visibility and awareness of Davies’ Professional Qualifications & CPD offer.

🎯 Requirements

• DipPFS qualification through the Chartered Insurance Institute (CII), or actively working towards completion • Strong understanding of CII qualifications, UK financial services & insurance qualification pathways, learner progression routes and how professional learning supports career progression • Experience supporting customers, learners or clients in a service-focused environment, ideally within financial services, insurance or professional education • Excellent verbal and written communication skills, with the ability to provide clear information, advice and guidance (IAG) and explain complex qualification, study, progression and career development information confidently • Strong relationship-building and learner engagement skills, with the ability to build trust, encourage motivation and support learner retention • Proactive approach to learner communications, including identifying when learners may need additional support, encouragement or signposting • Ability to recognise progression, cross-sell, upsell or employer-led opportunities from learner conversations and refer them appropriately • Commercial awareness and an understanding of how learner acquisition, support, retention and progression contribute to B2C sales and revenue performance. • Ability to capture, organise and communicate learner feedback, enquiry themes and market insight to support continuous improvement • Excellent administrative skills, attention to detail and confidence maintaining accurate learner records, enquiry notes and support actions • Strong organisational and time-management skills, with the ability to prioritise workload and manage competing learner and business demands • Competent user of Microsoft Office applications, including Outlook, Teams, Excel and Word • Experience working independently and collaboratively within a remote team, with confidence communicating across internal teams and external stakeholders • Industry experience within financial advice, financial planning or related professional services (Desirable) • Experience using email platforms, such as Mailchimp, and social media channels to support learner acquisition, communications, engagement and promotional activity. (Desirable) • Experience contributing to market visibility, networking or sector engagement activity, including building professional relationships externally. (Desirable)

🏖️ Benefits

• Reward platform – discounts for over 800 retailers • 25 days holiday (rising with service) • Well-being centre • Recognition programme • Paid fertility appointments • Fostering friendly employer • Pension - matched contribution at 5% • Life Assurance (4 x basic salary) • Development, training, and professional qualification