Bilingual Customer Service Representative

November 4

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Medavie

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Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Answer questions about health benefits and plan eligibility, payment inquiries and other general questions. • Quickly assess and resolve issues while providing effective strategies for first-call resolution. • Dedicate to customer service excellence and demonstrate a high level of commitment in all areas.

🎯 Requirements

• BILINGUALISM REQUIRED (FRENCH AND ENGLISH) • Critical thinking skills • Ability to work in a fast-paced environment • Ability to multi-task while providing excellent customer service • Relevant training, education or work experience in the areas of customer service or health. • Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty. • Ability to answer both difficult and easy calls. • Problem-solving skills and understanding members' needs.

🏖️ Benefits

• A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job. • A comprehensive virtual training program that prepares you for work and call taking. • Opportunities for career advancement and development. • Work-life balance, wellness benefits, health resources and discounts for select fitness centers. • A great work environment, exceptional colleagues and supportive leaders to help you succeed!