Patient Care Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.3k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Medefer

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $12.8M Series A on 2020-09

Consulting • Logistics • Healthcare

Medefer is an innovative outpatient service provider that accelerates access to high-quality NHS healthcare. It offers a fast-track service where patients can obtain NHS consultant reviews within 48 hours, significantly reducing the wait times for hospital appointments. Medefer is approved by the Care Quality Commission and aims to ensure patients receive effective care from initial consultations to follow-up check-ups with minimal travel required. The service is primarily designed for use by NHS patients and healthcare providers, aiming to enhance the efficiency and experience of outpatient care.

📋 Description

• Coordinate patient pathways, monitor progress and resolve or escalate issues that could delay care • Track patients in line with Referral to Treatment (RTT) and diagnostic waiting time (DM01) requirements • Manage enquiries from patients, GPs and clinicians, including sensitive or challenging conversations • Maintain accurate patient records and upload correspondence, reports and results promptly • Manage communications through the helpdesk and communications hub, taking appropriate action within agreed timescales • Prioritise competing tasks to meet service targets while maintaining accuracy and high standards of patient care • Rotate across teams and provide cover to support changing service demands • Contribute to improvements in processes, standard operating procedures and patient experience • Recognise and escalate concerns relating to patient safety, safeguarding or service delivery • Provide first-point-of-contact support by telephone, email and chat • Report to the Team Leader

🎯 Requirements

• At least six months’ experience in customer service or a similar role • Knowledge and understanding of RTT and DM01 reporting requirements • Excellent communication skills, with a calm, patient and empathetic approach • Strong organisation, prioritisation and attention to detail • Confidence working in a high-volume environment and managing changing priorities • Practical approach to problem solving and initiative to follow issues through • Ability to work independently from home while remaining an active, dependable team member • Confidence using multiple systems, Microsoft Excel, Word and Outlook • Applicants must have the right to work in the UK • Sponsorship is not available • Appointment subject to a relevant DBS check and two satisfactory employment references, including one from the most recent employer • Private, confidential space to work from home • Flexibility to support team cover during absences and busy periods • Experience in a healthcare environment is desirable

🏖️ Benefits

• 28 days’ annual leave plus bank holidays, pro-rated for part-time hours • Workplace pension scheme • Private healthcare insurance • Employee discount schemes • Employee Assistance Programme • Health and wellbeing support, including access to confidential telephone, GP and counselling services • Training, career development and opportunities for progression • Supportive, collaborative and inclusive team • DBS check funded by Medefer