Service Manager, Healthcare

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Medefer

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $12.8M Series A on 2020-09

Consulting • Logistics • Healthcare

Medefer is an innovative outpatient service provider that accelerates access to high-quality NHS healthcare. It offers a fast-track service where patients can obtain NHS consultant reviews within 48 hours, significantly reducing the wait times for hospital appointments. Medefer is approved by the Care Quality Commission and aims to ensure patients receive effective care from initial consultations to follow-up check-ups with minimal travel required. The service is primarily designed for use by NHS patients and healthcare providers, aiming to enhance the efficiency and experience of outpatient care.

📋 Description

• Take ownership of the day-to-day delivery of assigned healthcare contracts • Lead service delivery and performance against service level agreements, KPIs and contracted activity • Monitor demand, capacity and resources, identifying underperformance and taking corrective action • Provide performance reporting and assurance to senior colleagues and clients • Oversee patient tracking lists, daily validation, accurate records and timely progression through care • Identify and resolve pathway delays across clients and specialties • Ensure waiting-time monitoring and reporting meet RTT, DM01 and national reporting requirements • Lead, coach and develop administrative teams • Support recruitment and build a culture of accountability and learning • Act as the main operational contact for services and build relationships with clients, clinicians and internal teams • Lead multidisciplinary meetings and handle sensitive or challenging conversations • Work with implementation colleagues to launch new services and onboard new clients • Design and improve processes, maintain standard operating procedures and deliver service-specific training • Use performance data, patient feedback and operational experience to identify improvements and lead change • Maintain oversight of patient safety, experience, service quality and governance • Support investigation and resolution of complaints and incidents, follow action plans and embed learning • Identify, document and manage operational risks through the risk register

🎯 Requirements

• At least five years’ experience in an operational leadership role within healthcare, ideally in an NHS Acute Hospital Trust • Strong knowledge of patient pathways, RTT and DM01 reporting requirements • Experience leading teams, managing resources and delivering against agreed budgets or targets • Confidence analysing complex information and translating it into practical action • Experience implementing service improvements and investigating complaints or incidents • Strong stakeholder management skills, including working with senior healthcare managers and resolving conflict • Commercial awareness and a clear understanding of the pressures facing healthcare services • A calm, proactive approach, with the confidence to make decisions and get involved in delivery as well as manage others • Strong Microsoft Office skills, particularly Excel reporting • Experience with Asana and AI tools to improve workflows would be an advantage • Right to work in the UK • Private, confidential workspace at home • Two satisfactory employment references, including the most recent employer • Relevant DBS check • Willingness to work 35 hours over five days per week, typically within 8am–5pm

🏖️ Benefits

• Remote working • 28 days’ annual leave plus bank holidays • Private healthcare insurance • Workplace pension • Employee discounts • Employee Assistance Programme • Wellbeing support, including access to GP and counselling services • Training, career development and opportunities for progression • Relevant DBS check funded by Medefer