Director of Customer Success – Implementation

Job not on LinkedIn

October 24

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Medefy Health

WebsiteLinkedInAll Job Openings

SaaS • B2C • eCommerce

Medefy Health is a link-in-bio and social media management SaaS platform that helps creators, influencers, small businesses, and brands consolidate and share their content across social channels. It provides tools for creating a customizable landing link (and QR codes), scheduling and auto-posting, AI-powered content and caption generation, audience management and email integrations, monetization features (shops, digital products, affiliate/sponsored links), and analytics to track clicks, engagement, and revenue.

51 - 200 employees

Founded 2019

☁️ SaaS

👥 B2C

🛍️ eCommerce

📋 Description

• Develop a direct relationship with customers and solve their long-term needs • Manage the Implementation and Customer Success teams • Act as company advocate with the customers • Oversee all facets of implementation • Help customers find out about new features that could benefit them • Communicate with customers the quickest path to achieving their ROI or goals • Sustain and increase customer retention by creating loyal, long-term customers • Track all contract expiration and renewal dates • Oversee and maintain the customer success platform

🎯 Requirements

• Bachelor’s degree in Business, Business Administration, or related field preferred • At least 5 years of customer success experience required • Proven track record of managing teams, establishing systems, and meeting/exceeding goals • Ability to communicate, present, and influence effectively at all levels of an organization • Exceptional customer service skills • Excellent written and verbal communication skills • Strong supervisory and leadership skills • Excellent organizational skills and attention to detail • Experience with CRM and project management software • Proficiency in Microsoft Office Suite (specifically Excel and PowerPoint) • Technical aptitude • Ability to travel, as needed

🏖️ Benefits

• Competitive compensation • Health insurance • Paid time off • Remote work options