Customer Success Manager

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September 10

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MEDIAGENIX

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SaaS • Media • Enterprise

MEDIAGENIX is a company that specializes in providing smart SaaS (Software as a Service) solutions designed to enhance audience engagement and maximize content return on investment. The company focuses on managing the content lifecycle effectively, offering extensive tools for content strategy, value management, and scheduling. By using data-driven insights, augmented intelligence, and automation, MEDIAGENIX aims to connect content and audiences profitably, supporting over 180 media groups globally. The company stands out by facilitating the transition of broadcasters to embrace digital-first media consumption, offering innovative capabilities for optimal content and channel management through their advanced SaaS platform.

201 - 500 employees

☁️ SaaS

📱 Media

🏢 Enterprise

📋 Description

• Build and maintain strong customer relationships to ensure long-term engagement and satisfaction. • Analyze product usage and gather customer feedback to identify trends, needs, and areas for improvement. • Encourage product adoption by organizing demos, training sessions, and best practice sharing. • Act as the customer’s voice, ensuring their insights and experiences are reflected in product development. • Coordinate structured interactions with customers on SLAs, service management, and support topics. • Lead project execution, ensuring smooth implementation and a positive customer experience. • Oversee project risks, timelines, and budgets, keeping systems like Jira and SAPbD updated. • Align customer needs with internal teams, helping to shape priorities and strategic planning.

🎯 Requirements

• Proven experience in customer relationship management, ideally within the media industry. • Familiarity with the software development lifecycle and agile methodologies. • Strong ability to understand and address customer needs. • Excellent communication and interpersonal skills. • An analytical mindset. • Project management expertise. • Willingness to travel occasionally (10-20%). • Fluent in English and Spanish, ideally Portuguese. • 5 to 10 years' experience.

🏖️ Benefits

• A competitive salary, health insurance, a great vacation package, attention to work/life balance, life event benefits, casual work attire and plenty of opportunities to grow!