Director, Customer Supply Chain

Job not on LinkedIn

September 20

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $152.9k - $229.3k / year

⏰ Full Time

🔴 Lead

🔗 Supply Chain

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Pharmaceuticals

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

10,000+ employees

Founded 1910

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2021-06

📋 Description

• Manage and lead a team of customer and operational support professionals • Ensure delivery of on time and in full (OTIF) delivery expectations • Collaborate cross-functionally to drive continual operational efficiencies and process improvements • Provide exceptional customer service and own the customer support framework, setting and maintaining standards for customer support and engagement • Ensure successful adoption of vendor compliance expectations for each key account • Manage and direct daily operations of assigned Customer Service and Operations liaison team • Translate strategic vision into actionable tasks for teams • Develop and grow a world-class customer support model to drive customer satisfaction and adoption • Provide continuous feedback, coaching, training, and development to team members • Create a continuous improvement culture advancing people, processes, and technology • Develop and implement support framework and processes aligned with company goals • Review processes to maximize efficiencies in order volume from key accounts • Work with Retail divisional and operations leadership to develop policies and maintain OTIF expectations • Respond to escalated calls from customers and sales reps and refer complaints for investigation • Drive standardized tools, measures and customer supply chain work processes across the customer team • Identify and implement process improvements through standardization, automation, delegation, and elimination of non-value-added work • Provide strategic, tactical and operational planning (12+ months) and direct budgetary responsibility • Recommend and implement policy changes; hire, train, and develop staff; perform performance reviews and personnel planning

🎯 Requirements

• Bachelor's Degree • At least 7 years of customer service experience • At least 4 years of experience directly managing people including hiring, developing, motivating, and directing people as they work • Experience identifying operational issues, recommending, and implementing strategies to resolve problems • Experience influencing and motivating others to drive results in a multi-location and matrixed environment • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions • Advanced level knowledge of SAP

🏖️ Benefits

• competitive total rewards package • continuing education & training • bonus and/or incentive eligible • health insurance • life and disability • 401(k) contributions • paid time off • Employee Assistance Program • Employee Resource Groups • Employee Service Corp