Principal Customer Engagement Specialist

🕒 June 20

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $112k - $168k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Monitor account health after Go-Live and create and execute action plans to increase adoption, maximize platform utilization, and prevent churn • Collaborate on implementation of a scalable customer engagement strategy • Manage relationships with live customers, driving satisfaction, product adoption, retention, renewal, and expansion • Analyze, present, and discuss data insights with clinicians and administrators • Partner with the Medtronic sales team to increase confidence in Touch Surgery Ecosystem technology and drive commercial results • Lead customer business reviews with clinical and administrative stakeholders • Communicate and collaborate with surgeons, nurses, administrators, OR managers, residents, and hospital IT • Develop deep knowledge of the Touch Surgery Ecosystem and collaborate with product and engineering teams to incorporate client feedback into product development • Identify and discuss new product use cases and feature developments with hospital stakeholders • Understand and integrate the Touch Surgery Ecosystem with clinical workflows • Reinforce product training and introduce new features and upgrades to clinical teams • Operate products and troubleshoot issues with support from technical teams • Augment implementation capacity and assist with Go-Live for selected projects • Support Digital Technologies customers across the Midwest Region in a field-based role requiring 75%+ travel

🎯 Requirements

• Bachelor's degree with 7+ years of relevant experience OR an advanced degree with 5+ years of relevant experience • Minimum 4 years of experience in customer success, account management, commercial roles, or equivalent relevant experience • Business acumen and commercial mindset • Track record of driving adoption of digital solutions in the healthcare industry • Ability to communicate and influence effectively across multiple internal teams and customer departments • Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies • Strong project management skills • Experience with customer success software platforms • Solid operating room experience from a clinical, technology, consultancy, or medical device perspective • Technical proficiency to understand the products and industry • Ability to work remotely and productively for an international company • For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Candidate must reside within the Midwest territory • Valid driver's license is essential • Unrestricted U.S. work authorization at the time of hire and throughout employment, unless eligible for Principal-level sponsorship

🏖️ Benefits

• Competitive salary and flexible Benefits Package • Short-term incentive: Medtronic Incentive Plan (MIP) • Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for Vice Presidents and above or eligible employees • Paid sick time for temporary employees as required by applicable state law