CRM Specialist

November 4

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Domaine

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eCommerce • Technology • Enterprise

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

📋 Description

• Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day to day operations of lifecycle marketing. • Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging. • Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications. • Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendar. • Flow logic setup, testing & timing optimization, ensuring communications are running properly. • Client communication & coordination; create, schedule, and conduct meetings, as required. • Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teams. • Stay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality. • Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign ups. • Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

🎯 Requirements

• Excellent time management and communication skills • 3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting • Familiarity with with HTML/CSS Required • Hands on keyboards experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.,) a plus • Experience with eCommerce/ Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS • Proven track record of exceptional performance in building lifecycle marketing revenue • Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus • Highly process oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders • Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams • Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities