Memberspot
11 - 50 employees
Founded 2020
âď¸ SaaS
đď¸ eCommerce
SaaS ⢠eCommerce
Memberspot is a German software company providing a platform for running membership-based websites and paid online services. The provided website cookie and integration details (Stripe for payments, login/session cookies, Calendly, HubSpot, Intercom, Zoom, Weglot, analytics and tracking tools) indicate a web-based product that handles user accounts, subscriptions/payments, scheduling, customer communication and marketing/analytics â typical features of a SaaS membership and digital product platform aimed at creators, coaches or small businesses selling access to content/services.
Digital Technical Customer Support, Chat
Job not on LinkedIn
đ June 22
đŠđŞ Germany â Remote
đľ âŹ30k - âŹ35k / year
â° Full Time
đĄ Mid-level
đ Senior
đť IT Support
đŁď¸đŠđŞ German Required
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Memberspot
11 - 50 employees
Founded 2020
âď¸ SaaS
đď¸ eCommerce
SaaS ⢠eCommerce
Memberspot is a German software company providing a platform for running membership-based websites and paid online services. The provided website cookie and integration details (Stripe for payments, login/session cookies, Calendly, HubSpot, Intercom, Zoom, Weglot, analytics and tracking tools) indicate a web-based product that handles user accounts, subscriptions/payments, scheduling, customer communication and marketing/analytics â typical features of a SaaS membership and digital product platform aimed at creators, coaches or small businesses selling access to content/services.
đ Description
⢠Customer support via chat ⢠Ensure customer satisfaction ⢠Update documentation and processes ⢠Cross-team collaboration with other departments ⢠Process optimization
đŻ Requirements
⢠Excellent communication skills ⢠Technical affinity: experience with helpdesk tools like Intercom and Jira ⢠Strong organizational skills ⢠Team player ⢠Very good German language skills ⢠English and any additional foreign language skills are a plus
đď¸ Benefits
⢠Modern, dynamic work environment ⢠Flat hierarchies & agile working methods ⢠Passionate team ⢠100% remote work ⢠Workation opportunities ⢠Welcome bonus
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