Customer Success Manager

🕒 July 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 52%

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menio GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

☁️ SaaS

🤝 B2B

Food & Beverage • SaaS • B2B

menio GmbH is a provider of a cloud-based digital infrastructure and integrated platform for institutional and corporate catering. The company combines tools for guest interaction, online and pre-ordering, mobile payment, digital signage, kiosks, self-checkout, vending and kitchen operations into the menioCLOUD, which centralizes data and workflows for canteens, contract catering and other institutional foodservice environments. menio formed from the merger of qnips and kamasys, leverages ~20 years of market experience and a team of about 80 specialists to serve the DACH region and beyond.

📋 Description

• Plan, coordinate, and monitor customer projects • Work with well-known international clients • Build long-term customer relationships and understand customer needs • Act as the central point of contact in Key Account Management • Analyze requirements and coordinate with other departments • Identify suitable solutions for project implementation • Prepare, follow up on, and lead customer meetings and workshops • Document and describe business processes • Develop concepts and ideas with the team to support customer goals over the long term

🎯 Requirements

• Completed degree, ideally in Business Informatics, Business Administration, or a similar field • Alternatively, experience in Account Management, Project Management, or Sales, combined with an openness to new challenges • Ideally, initial professional experience in customer-facing roles, consulting, or project management • Affinity for IT and very good understanding of IT • Good written and spoken English and German skills are a plus • Additional language skills are an advantage • Ability to work independently, willingness to embrace change, and a strong service and customer orientation • Presentation and communication skills • Enjoyment of working with customers • Team player with a passion for learning and trying new things • Application documents compiled into a single PDF, including a cover letter, résumé, and certificates

🏖️ Benefits

• Flexible working hours and remote work • Part-time or full-time employment • Free lunch three times a week • Open work culture, short decision-making processes, and agile working methods • Plenty of room to shape and influence your work • Centrally located offices in Hanover or Plauen with modern equipment • Fresh fruit, excellent coffee or tea, and a location-specific selection of beverages • Regular team events and outings • Bike leasing • Corporate benefits • Company pension scheme and financial contributions toward it • Numerous professional development and training opportunities • Attendance at international conferences • Friendly and ambitious colleagues

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