Senior Customer Marketing Manager

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20 hours ago

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Menlo Security Inc.

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Cybersecurity • Enterprise

Menlo Security Inc. is a cybersecurity company focused on providing advanced internet security solutions for enterprises. They specialize in securing browsers across hybrid enterprise environments to prevent phishing and malware attacks. Menlo Security offers a cloud-based browser security solution that transforms any browser into a secure enterprise browser, helping organizations protect against highly evasive adaptive threats, zero-hour phishing, and ransomware. Their zero-trust access architecture enables safe internet use and secure application access, supporting over 800 customers globally, including financial institutions and government agencies.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

💰 $100M Series E on 2020-11

📋 Description

• Define, build, and scale world-class global programs that amplify the voice of our diverse customer base. • Connect our happiest customers with critical marketing and sales opportunities. • Define the strategy, structure, and value proposition for the global CAB program. • Develop, launch, and own a comprehensive global customer reference program. • Own the end-to-end process for creating high-impact reference assets (e.g., case studies, videos). • Own and manage the global "customer speaker bench" for sourcing and preparing customers to speak at marketing events. • Define and own key performance indicators (KPIs) for all customer marketing programs. • Act as a liaison between Marketing, Customer Success, Sales, and Product.

🎯 Requirements

• 5+ years of relevant experience in Customer Marketing, Customer Advocacy, or related B2B Marketing roles, preferably within the cybersecurity or enterprise SaaS space. • Customer empathy is one of our five core values at Menlo Security. Always be thinking about what’s best for the customer. • Proven track record of successfully building, launching, and scaling global, high-impact customer programs like Customer Advisory Boards (CABs) and Reference Programs. • Exceptional communication and presentation skills, with the ability to confidently engage and manage relationships with senior-level customer and internal executives. • Demonstrable experience using Gen AI and AI based tools across the customer marketing spectrum - from content creation, customer interview analysis, audience segmentation, analysis, and more. • Strong project management skills and experience overseeing the end-to-end creation of various customer reference assets. • Demonstrated ability to define clear program metrics and drive outcomes that directly support sales enablement and marketing pipeline generation. • A highly collaborative spirit, skilled at navigating complex internal organizations to rally support and resources for customer programs.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options