Senior Customer Success Manager

November 20

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Menlo Security Inc.

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Cybersecurity • Enterprise

Menlo Security Inc. is a cybersecurity company focused on providing advanced internet security solutions for enterprises. They specialize in securing browsers across hybrid enterprise environments to prevent phishing and malware attacks. Menlo Security offers a cloud-based browser security solution that transforms any browser into a secure enterprise browser, helping organizations protect against highly evasive adaptive threats, zero-hour phishing, and ransomware. Their zero-trust access architecture enables safe internet use and secure application access, supporting over 800 customers globally, including financial institutions and government agencies.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

💰 $100M Series E on 2020-11

📋 Description

• Serve as the primary point of contact and trusted advisor for a portfolio of key customer accounts. • Develop and maintain strong, positive relationships with customer stakeholders. • Conduct regular business reviews to demonstrate ROI and align on strategic initiatives. • Ensure customers continuously realize tangible value from their Menlo Security solutions. • Drive contract renewals and identify opportunities for upsell and cross-sell. • Act as the "voice of the customer" internally, relaying feedback to various teams. • Maintain a high level of technical understanding of Menlo Security's products and the broader cybersecurity landscape. • Monitor and manage key performance indicators (KPIs) regarding customer success

🎯 Requirements

• 5+ years of progressive experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS environment, preferably in the cybersecurity industry. • Proven track record of managing enterprise accounts, driving customer satisfaction, retention, and growth. • Strong understanding of cybersecurity concepts and technologies (e.g., cloud security, network security, threat prevention, zero trust). • Exceptional communication (written and verbal), presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. • Demonstrated ability to strategically engage with C-level executives and technical decision-makers. • Highly organized with strong project management skills and the ability to manage competing priorities. • Data-driven approach to customer success, with experience defining and tracking KPIs. • Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight). • Conversational fluency in Korean in addition to English

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Professional growth opportunities