Field Service Technician II

Job not on LinkedIn

October 28

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Mitsubishi Electric Power Products, Inc.

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Energy • Transport • Hardware

Mitsubishi Electric Power Products, Inc. is engineering the infrastructure of the future with a focus on electric power, electronic technologies, and smart grid software. They provide a wide range of innovative products and services including high voltage power transmission, medium voltage power distribution, circuit breakers, transformers, and renewable energy solutions. MEPPI is dedicated to supporting sustainable energy initiatives, serving markets such as rail transportation and large-scale video displays with advanced technological solutions.

1001 - 5000 employees

Founded 1985

⚡ Energy

🚗 Transport

🔧 Hardware

📋 Description

• Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products. • Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users. • Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status. • Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service. • Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection. • Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. • Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers long-term investments. • Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance. • Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment. • Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures. • Stay Professional: Submit accurate expense reports in accordance with company policies.

🎯 Requirements

• Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products or equivalent education and experience. • Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment. • Analytical Skills: Advanced analytical and problem-solving skills with the ability to diagnose complex issues. • Certifications: OSHA-10 Construction and NFPA-70E certification. • Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers. • Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols. • Technology Proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

🏖️ Benefits

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans. • Retirement Security: 401(k) plan with company match up to 4%. • Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year. • Career Development: Training programs and educational assistance to support your growth. • Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.