Work Design & Innovation Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $101.2k - $204.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Mercury Insurance

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Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Lead discovery and current-state assessments to understand workflows, decision points, team interactions, role clarity, and sources of friction • Establish business, customer, and employee outcomes, success criteria, baselines, and measurements for redesign efforts • Lead end-to-end design of AI-optimized workflows combining human expertise and AI capabilities • Lead workshops and stakeholder discussions to identify and prioritize AI optimization opportunities and implementation needs • Assess and prioritize improvements to coordination, decision-making, handoffs, and team effectiveness • Ensure redesigned processes and practices are documented, measurable, and embedded into day-to-day operations • Monitor outcomes, gather stakeholder and user feedback, and identify course corrections and further improvements • Own and evolve work design methods, tools, templates, and delivery approaches • Establish trusted partnerships with senior leaders, team leaders, and teams across functions • Translate transformation goals into practical redesign actions • Advise leaders and teams through change with facilitation, communication support, and implementation guidance • Lead pilots through full implementation with success measures, feedback loops, and change support • Build dashboards tracking adoption of redesigned work • Lead cross-functional efforts to gather feedback and metrics, surface insights, and identify improvement opportunities • Maintain documentation, action logs, and decision records • Use evidence to recommend what to refine, scale, or retire

🎯 Requirements

• Bachelor’s degree • 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field • Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time • Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization • Demonstrated experience leading cross-functional initiatives requiring structured problem solving, stakeholder alignment, and implementation discipline • Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact • Working knowledge of continuous improvement, service design, systems thinking, or similar approaches • Ability to apply AI and collaboration tools hands-on, learn quickly, and continuously redesign work using AI • Ability to create workflow designs, operating models/team structures, role descriptions, and skill journeys • Highly organized, reliable, and detail-oriented • Consulting experience preferred • Experience with Glean or similar AI platforms a plus • Experience with the insurance industry preferred

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Bonus potential

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