Work Design & Innovation Specialist

🕒 September 14

🇺🇸 United States – Remote

💵 $63.4k - $117.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Turn Future Forward priorities, frameworks, and principles into usable assets, including communications, playbooks, templates, one-pagers, and how-to guides, leveraging AI • Develop enablement and training content for leaders, managers, and employees • Apply and adapt the lane’s methods, tools, and measurement; maintain current, consistent, on-brand assets • Curate practical AI and knowledge-led examples, prompts, patterns, and use cases for Glean and other tools • Package effective practices into repeatable, shareable formats • Coordinate materials, action tracking, and draft outputs across the team • Run the day-to-day Future Forward Ways of Working Change Champion community • Onboard, equip, and coordinate champions with resources, updates, and talking points • Capture champion questions, feedback, and success stories and feed them into program collateral • Recognize and amplify champion contributions • Support adoption, feedback, and improvement tracking, including building dashboards • Gather feedback and lightweight metrics across Mercury teams and surface insights • Maintain documentation, action logs, and decision records • Identify what to refine, scale, or retire based on evidence • Report to the Principal Work Design & Innovation Manager • Help Mercury improve speed, quality, and experiences while becoming a top-15 P&C carrier by 2030

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience preferred • 3 to 5 years of experience in enablement, change and adoption support, program coordination, communications, or a related field • Consulting experience preferred, but not required • Experience with Glean or similar AI platforms a plus • Experience with the insurance industry preferred • AI-curious and tech-forward; hands-on user of AI and collaboration tools • Experience redesigning work using AI to amplify impact • Experience building toolkits, templates, training, and communications • Experience keeping a knowledge library organized and easy to find • Some experience supporting communities, networks, or change/champion programs, or a strong interest in doing so • Organized, reliable, and detail-oriented • An in-person interview may be required during the hiring process

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Competitive salary • Bonus potential

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