Technical Account Manager

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $160k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Metronome

WebsiteLinkedInAll Job Openings

SaaS • Finance • B2B

Metronome is a platform that provides a usage-based billing system designed to help companies launch products faster with flexible pricing models. It offers tools for product-led growth, sales strategies, and marketplace solutions, ensuring that billing is not a barrier to launching new products. By integrating billing with product experience, Metronome enables businesses to provide transparency and control to customers, offering real-time usage and spending insights. With its ability to iterate on pricing quickly and efficiently, Metronome supports businesses in strategic decision-making, monitoring customer consumption, and optimizing revenue workflows.

11 - 50 employees

☁️ SaaS

💸 Finance

🤝 B2B

📋 Description

• Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives • Partner with a Strategic Account Manager to support long term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities • Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third party implementations, and custom billing workflows • Provide hands-on technical guidance on API usage, data export modeling, and platform configuration best practices • Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback • Develop trusted advisor relationships with technical decision-makers and Engineering/Accounting/RevOps/Finance leaders at your accounts • Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations • Create account-specific enablement materials including technical training, integration guides, and best practice documentation • Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues

🎯 Requirements

• 3-5+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar • Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams • Exceptional communication skills with ability to explain complex technical concepts to both technical and non-technical audiences • Strong technical foundation with hands-on experience working with APIs and SQL • Track record of translating business requirements into technical solutions and driving measurable customer outcomes • Strong analytical and problem-solving skills with comfort diving into data to diagnose issues and identify opportunities • Demonstrated ability to build trusted advisor relationships with customer technical and business leaders

🏖️ Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership • Paid parental leave • FSA (Flexible spending account) • Retirement planning - Traditional and ROTH 401(k) • Flexible time off • Employee assistance program (mental health benefits) • Culture where personal growth is highly valued