Key Account Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metsä Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

📦 Logistics

🤝 B2B

💰 Seed Round on 2019-08

Manufacturing • Logistics • B2B

Metsä Group is a Finnish forest industry group that operates internationally, using northern wood as its primary renewable raw material. The company manages forestry services and wood supply and manufactures a range of industrial products including sawn timber, pulp, paperboard, tissue and greaseproof papers, and other bioproducts while investing in new bio-based products and sustainable processes. Metsä Group emphasizes sustainability, regenerative forestry, bioeconomy innovations, and climate-related initiatives across its integrated value chain.

📋 Description

• Manage and develop a portfolio of existing customers • Identify and secure new business opportunities across the South of the UK • Manage accounts across facilities management, healthcare, cleaning and hygiene, catering and hospitality, industrial and manufacturing, and distribution and wholesale sectors • Build and maintain relationships with key customers, decision makers and influencers • Understand customer priorities, challenges and long-term objectives • Conduct regular account reviews and strategic business meetings • Develop customer engagement plans to strengthen partnerships and increase market share • Create and execute account plans supporting customer objectives and company growth targets • Increase sales volumes, profitability and product penetration within existing accounts • Develop strategies to win new customers and expand the regional customer base • Build and maintain a pipeline through prospecting and market engagement • Lead commercial negotiations within pricing and profitability frameworks • Translate company sales objectives into regional and account-level action plans • Analyse customer data, market trends and commercial performance • Monitor account performance against KPIs and maximise results • Deliver forecasting and business planning information • Collaborate with Sales, Customer Service, Supply Chain, Marketing and Commercial Excellence • Act as the voice of the customer within the organisation • Coordinate resources for major account opportunities and customer projects • Analyse competitor activity and identify opportunities and risks • Introduce and launch new products, services and innovations within customer accounts • Share market insights and customer feedback to influence strategy and product development • Manage pricing and commercial agreements • Maintain customer records, opportunities, forecasts and activities in CRM systems • Ensure timely execution of customer orders and commercial commitments • Support resolution of complaints and service issues • Maintain compliance with company policies, processes and governance requirements

🎯 Requirements

• Minimum of three years' successful experience in a business development, account management or sales role • Proven track record of delivering sustainable sales growth and developing long-term customer relationships • Experience in professional channels such as facilities management, healthcare, catering, cleaning and hygiene, industrial sectors or B2B distribution environments highly advantageous • Demonstrable experience securing new business opportunities whilst growing existing accounts • Strong commercial acumen and ability to identify opportunities, analyse performance and translate insight into action • Strategic thinking combined with a hands-on, results-oriented approach • Excellent relationship-building and stakeholder management skills • Effective communication, presentation and negotiation skills • Ability to influence and collaborate across multiple functions and organisational levels • Strong planning, prioritisation and organisational skills • Resilient, self-motivated and comfortable operating in a dynamic, fast-changing environment • Customer-centric mindset • Experience using CRM systems to manage customer relationships, sales pipelines and account plans • Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint • Ability to analyse data and use insights for customer and commercial decision-making • Must include CV and salary request with application

🏖️ Benefits

• Opportunity to build a successful career in renewable products • Support for personal career development • Opportunities to use and display your competence • Safe working environment • Autonomy to shape customer plans and build strategic partnerships • Anonymous recruitment process