Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
1001 - 5000 employees
Welsh-Speaking Customer Consultant
Job not on LinkedIn
November 18
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
1001 - 5000 employees
📋 Description
• Handle inbound and outbound calls in both Welsh and English • Spot patterns and identify potentially vulnerable customers • Use active listening skills to support financial wellbeing
🎯 Requirements
• Welsh-speaking • Team player with enthusiasm and work ethic • Empathy and resilience • Great attention to detail • Ability to handle difficult subjects • Comfort in delivering tailored solutions
🏖️ Benefits
• 31 days holiday (pro rata) - including all bank holidays • Remote Training: 3 weeks with a dedicated L&D Trainer supporting you.
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