Call Center Support Specialist - Remote

Job not on LinkedIn

March 28

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Midware Technologies

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B2B • eCommerce • SaaS

Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Assist customers with technical problems • Resolve customer queries • Recommend solutions • Guide product users through features and functionalities • Establish a reputation for excellent customer support during all sales and after-sales procedures • Analyze and report product malfunctions • Update internal databases with information about technical issues • Monitor customer complaints on social media • Inform customers about new features and functionalities • Follow up to ensure issues are resolved • Gather customer feedback and share it with the team • Assist in training junior Customer Support Representatives

🎯 Requirements

• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases