Helpdesk Support - Level 1

Job not on LinkedIn

March 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Midware Technologies

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B2B • eCommerce • SaaS

Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Provide quick and effective assistance with information technology systems • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance • Listen attentively to customers questions and concerns and offer optimal solutions • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel • Work with desktop support engineers to provide customers with superior service • Respond to tech inquiries via email, through online chats, over the phone, or in person • Inform customers about IT products and services • Walk customers step-by-step through the problem-solving process • Help with troubleshooting hardware and software • Follow up with customers to ensure satisfactory service • Communicate customer feedback to the appropriate internal team members

🎯 Requirements

• Excellent problem-solving and analytical skills • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software • The ability to break down technological processes and deliver clear, step-by-step instructions • Patient, friendly demeanor with a great aptitude for listening • Strong verbal and written communication skills • Commitment to providing exceptional customer service • Passion for problem-solving and customer service • Tech savvy, with experience working in a tech-related field • Ability to diagnose and resolve a variety of technical issues • Team-oriented mindset with an openness to constructive feedback • Eagerness to learn new technologies and systems • Experience working as an IT help desk technician or in a similar customer support role