Head of Solutions Engineering

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August 19

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Milestone PLM Solutions Private Limited

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Milestone PLM Solutions provides Engineering Design in many industries like Transportation, Machine & Robotics, Off-Highway Equipment, Heavy Engineering, Industrial Equipment, and Automotive Industry. Entrusting us with your engineering and manufacturing support activities also empowers you to concentrate on your core competencies, dedicate more time to service your customers and consequently increase your productivity and profitability.

51 - 200 employees

📋 Description

• Responsibilities: Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers • Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture • Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc) • Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments • Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required) • Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations • Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly • Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members • Disseminate relevant acquired knowledge to the other team members, both technical and non-technical • Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads • Support trade shows, including booth setup, booth staffing, and presentation assistance • Travel required, regional and occasionally international (up to 50% depending on business requirements) • Other tasks as assigned • Your Experience: A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field • Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support • Experience managing a team of Solution Engineers • Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems) • Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics • Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI) • Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments • Familiarity working with databases (PostgreSQL, etc) and reading log files • Experience in IIS web services and RESTful API calls • Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc) • Time management skills enabling you to prioritize your tasks accordingly and independently • Innate ability to work in harmony with different personality types while understanding your role in the sales process • Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers • Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese

🎯 Requirements

• A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field • Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support • Experience managing a team of Solution Engineers • Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems) • Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics • Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI) • Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments • Familiarity working with databases (PostgreSQL, etc) and reading log files • Experience in IIS web services and RESTful API calls • Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc) • Time management skills enabling you to prioritize your tasks accordingly and independently • Innate ability to work in harmony with different personality types while understanding your role in the sales process • Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers • Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese

🏖️ Benefits

• medical/dental benefits • FSA or HSA • 401k with 6% Safe Harbor employer match • paid parental leave • generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays) • fully paid Short Term disability policy • fully paid Long Term disability policy • Life Insurance