ProServices Engineer

Job not on LinkedIn

October 16

Apply Now

Receive Emails with Similar Jobs

Milestone PLM Solutions Private Limited

WebsiteLinkedInAll Job Openings

Milestone PLM Solutions provides Engineering Design in many industries like Transportation, Machine & Robotics, Off-Highway Equipment, Heavy Engineering, Industrial Equipment, and Automotive Industry. Entrusting us with your engineering and manufacturing support activities also empowers you to concentrate on your core competencies, dedicate more time to service your customers and consequently increase your productivity and profitability.

51 - 200 employees

📋 Description

• Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation. • Collaborate with customers to fully understand their requirements and provide tailored solutions. • Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators. • Work with end customers to resolve broader technical challenges • Deliver upgrade projects and ensure smooth transitions. • Manage customer expectations, ensuring implementations stay within scope and timeline. • Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction. • Proactively identify risks, manage scope changes, and develop contingency plans. • Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings. • Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

🎯 Requirements

• At least three years of proven experience as a Pro Services Engineer, Technical Support Engineer, or similar role. • Experience with deployment of Enterprise VMS software (a plus if it is Milestone) • Hands-on experience with Windows, Windows Server, and Microsoft SQL databases. • Strong knowledge of hardware, software, networking, and troubleshooting. • Demonstrated ability to explain technical concepts to both technical and non-technical users. • Excellent written and verbal communication skills in English (mandatory). • Experience managing customer deployment projects. • Experience with cloud providers (Azure, GCP, AWS) is advantageous. • High Availability (HA) configuration or architecture experience is a plus. • Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus. • Experience in security and customer insights markets, specifically in Video Management Software (VMS), is advantageous.

🏖️ Benefits

• medical/dental benefits • FSA or HSA • 401k with 6% Safe Harbor employer match • paid parental leave • generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays) • fully paid Short Term disability policy • fully paid Long Term disability policy • Life Insurance