Service Lead, Salesforce

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🕒 April 13

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mindsquare AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

mindsquare AG is a German IT consulting and services firm that helps companies digitalize and optimize their business processes, with deep expertise in SAP and Salesforce technologies. They provide consulting, custom development, implementation and managed services across SAP S/4HANA, SuccessFactors, Salesforce clouds, integration and mobile apps, and they also deliver practical AI, RPA and automation solutions, data science, analytics and cybersecurity support. Additionally, mindsquare offers training, workshops, webinars and staff augmentation to support enterprise IT projects and ongoing operation.

📋 Description

• You manage multiple Salesforce clients holistically at a strategic level and drive the targeted evolution of their system and process landscapes. • Independently identify growth potential and derive concrete measures to further develop sales, service, and marketing processes. • Advise decision-makers at the C-level as a trusted partner, with a clear focus on business impact, scalability, and sustainable value creation. • Take ownership of developing customer accounts and expanding long-term, partnership-based relationships. • Provide subject-matter leadership for consultants and actively promote knowledge transfer and team development. • Actively contribute to and strategically expand our Managed Services area.

🎯 Requirements

• Several years of experience in Salesforce consulting or in comparable roles with direct client responsibility. • Professional experience advising and supporting C-level stakeholders and building trusted, long-term client relationships. • Strong Salesforce knowledge, ideally with certifications in Sales Cloud or Service Cloud. • Ability to understand complex requirements, evaluate them strategically, and translate them into scalable, business-oriented solutions.

🏖️ Benefits

• Work–life balance: remote work, flexible working hours, various sabbatical options, coworking access. • Compensation & additional offerings: structured and transparent career model, employee discounts, bike leasing, company car option, pension plan. • Professional & personal development: intensive onboarding, personal mentor, training opportunities such as leadership programs, individual coaching, and more. • Health & well-being: sports programs, meditation and relaxation room, psychological counseling, occupational health management. • Culture & team spirit: regular events and trips, internal communities, periodic employee surveys.