Flexo Solutions Engineer

🕒 May 21

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Miraclon Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

☁️ SaaS

Manufacturing • SaaS • Packaging

Miraclon Corporation is a leading provider of innovative flexographic printing solutions. Through its FLEXCEL NX Technology, Miraclon assists packaging printers in achieving greater efficiency, sustainability, and quality in their output. With a strong focus on modernizing flexo processes, they offer fully integrated solutions that include core plate types, imaging systems, and software, enabling customers to meet the evolving demands of brands and consumers for high-quality packaging while reducing environmental impact.

📋 Description

• Provide high-level technical support for Flexcel NX products to our customers, both remotely and onsite. • Provide day-to-day troubleshooting, diagnosis and repair, and proactive support services. • Key participant in the regional Technical Support team. • Provide technical support on hardware, application (media support) and software, via remote or onsite for regional flexographic customers. • Deliver proactive services (Preventive Maintenance and Plateroom Audit) at customer sites. • Perform installations and upgrades of Miraclon products.

🎯 Requirements

• In-depth technical knowledge of Flexographic equipment – Imagers and process equipment. • A minimum of 5 years’ experience in flexographic printing service, or general printing service. • Strong technical knowledge and troubleshooting skills in the printing prepress industry. • Good writing skills to summarize technical situations and path forward. • Strong verbal communication. • Ability to follow instructions and to interact with high-level support roles. • Ability to work under pressure and in an environment where multiple goals and priorities make focus difficult. • Customer focused and must have service excellence of attitude to address problems resolution to meet customer satisfaction. • Willingness to travel extensively (up to 75%).