Chief Customer Support Officer

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September 17

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Mira Developments

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Real Estate • B2C • B2B

Mira Developments is a Dubai-based luxury real estate developer that creates branded residences, villas, hotels and multi-branded waterfront communities across the UAE and internationally. The company partners with global fashion and lifestyle brands to deliver turnkey, design-led residential and hospitality projects featuring fully furnished interiors, hotel-style services, sustainable design principles and high-end amenities. Mira targets both end buyers and investors with a focus on prime locations, long-term rental returns and collaborative brand-driven developments.

201 - 500 employees

Founded 2023

🏠 Real Estate

👥 B2C

🤝 B2B

📋 Description

• We are looking for a Chief Customer Support Officer who will take on a key role in building and developing customer support processes. • Responsibilities: • Oversee customer relationships with both new and existing clients through CRM systems. • Ensure CRM systems support an effective sales funnel. • Develop and implement marketing strategies to attract new customers. • Manage key CRM processes: registration, retention, activation, reactivation, deposits, and related strategies. • Identify and propose new methods to improve customer experience. • Support the organization of promotional events to engage prospective clients. • Conduct research on Contact Center performance, market trends, and competitor activities.

🎯 Requirements

• Proven experience as a CEO, Head of Client Relationship/Customer Support, or in a similar senior role. • Strong background in customer acquisition strategies. • In-depth knowledge of CRM systems and customer lifecycle management, including touchpoints such as email, SMS, calls, and other channels. • Technical expertise in CRM platforms and analytical tools. • Understanding of communication practices across calls, email, SMS, chat, and messaging platforms. • Sales experience. • English level B2–C1. • Russian speaking level - conversational. • Willingness to relocate to Cyprus.

🏖️ Benefits

• A challenging role in a fast-growing international environment with a multicultural team • Supportive working atmosphere with motivated experts and leaders, fostering a culture of collaboration and results. • Modern corporate equipment (macOS or Windows) and additional hardware provided. • Paid vacation, sick leave, personal days, and holidays. • Referral program with bonuses for successful recommendations. • Educational opportunities: internal training, compensation for external learning, and attendance at global industry conferences. • Mentorship and coaching rewards program. • Free in-house English courses. • In-house travel services. • Additional benefits may vary depending on location.