Service Delivery Manager

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November 22

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Mirantis

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Cloud Computing • Enterprise • SaaS

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the primary point of contact, building and maintaining deep relationships with both technical (e.g., engineers, architects) and non-technical stakeholders. • Collaborate closely with various Mirantis teams to ensure growth and increased footprint. • Be the customer’s voice in Mirantis and provide feedback to internal teams. • Ensure that the customer experiences an easy onboarding process of our service and drive platform growth and strategic adoption. • Monitor Key Performance indicators (KPIs), and act as the primary escalation point to ensure swift resolution of critical issues. • Manage your workload properly to make sure customer requests and issues are tracked and handled in a timely manner. • Occasionally be on call during weekends and holidays.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 3+ years experience in a customer-facing role (i.e. Service Delivery Manager, Technical Account Manager, Project Manager, Solution Engineer/Architect or Support Specialist). • Strong customer management skills to build and maintain the relationship with the executive levels. • Ability to demonstrate a strategic mindset to enable persuasive conversations with customers. • Strong technical background with a demonstrated ability to understand complex software platforms, system architectures, and integrations. • Must be comfortable leading technical deep-dive and enablement sessions. • Proven ability to coordinate internal teams to provide a seamless and unified experience for the customer. • Strong written and verbal communication skills for technical and non-technical audiences. • Exceptional work ethic, the ability to work independently, self-motivated and a strong desire to succeed • Strong Knowledge of Cloud Native technologies. • Conduct the customer meetings. • Be able to travel for customer meetings and events (up to 20%).

🏖️ Benefits

• Work in a global, collaborative, remote-first culture that rewards initiative and execution. • Play a pivotal role in shaping the next era of cloud and AI modernisation. • Manage high-impact enterprise accounts with immediate opportunity for growth. • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. • Be a part of cutting-edge, open-source innovation. • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. • Professional development and training. • Attend conferences and working groups. • Customized workstation (macOS, Windows). • Competitive compensation, performance incentives, and opportunities for advancement.