Principal Business Analyst, Collections & Recoveries

October 6

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Mission Lane

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Fintech • Banking • B2C

Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

501 - 1000 employees

Founded 2018

💳 Fintech

🏦 Banking

👥 B2C

📋 Description

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes. • Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed. • Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency. • Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems. • Leverage analytical findings to build best-in-class C/R capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve delinquent/charged off customers in resolving their debt and improving their financial lives.

🎯 Requirements

• 3+ years analytics experience in the Financial Services industry • Hands-on experience with A/B testing • Proficiency in SQL for data exploration and analysis • Strong quantitative, analytical, problem-solving, and conceptual thinking skills • A genuine passion for diving into data and uncovering insights • A problem-solver mindset with the ability to communicate complex ideas clearly and effectively • Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment • A strong sense of ownership and hustle—you work hard, move quickly, and make things happen • Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders • Comfort operating in a dynamic, fast-paced environment

🏖️ Benefits

• unlimited paid time off • 401(k) match • monthly wellness stipend • health/ dental/ vision insurance options • disability coverage • paid parental leave • flexible spending account (for childcare and healthcare) • life insurance • remote-friendly work environment