Technical Writer

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November 14

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Mitek Systems

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Artificial Intelligence • Compliance • Security

Mitek Systems is a leading provider of identity verification and biometric authentication solutions, serving a wide array of industries. It specializes in technologies such as mobile capture, biometric authentication, and fraud detection, offering AI-driven solutions to enhance compliance, security, and customer onboarding processes. Mitek Systems is renowned for its pioneering Mobile Deposit technology and its 4-dimensional biometric authentication, which includes face and voice liveness detection. The company focuses on protecting against financial fraud and ensuring compliance with regulatory standards, helping businesses to build customer trust through secure and seamless user experiences.

201 - 500 employees

Founded 1986

🤖 Artificial Intelligence

📋 Compliance

🔐 Security

📋 Description

• Develop and maintain a wide range of technical documents, including user manuals, installation guides, API documentation, release notes, FAQs, tutorials, and SOPs. Ensuring accuracy, clarity, consistency, and adherence to company style guides and industry standards. • Participate in the defining of documentation standards in terms of content & delivery for all Mitek products. • Manage documentation across platforms and media, using content management systems (CMS), version control systems and online help systems (e.g., readme.com). • Collaborate with design and engineering teams to improve user experience by providing input on user interface text and participating in usability studies. • Train teams (Product Management / Development) on new content standards to drive consistency and quality for published documentation.

🎯 Requirements

• Bachelor’s degree in English, Communications, Journalism, Computer Science, or a related technical field (required or preferred). • 3–5 years of experience in technical writing for software or other highly technical industries, focusing on business applications or software platforms. • Strong analytical and research skills to collect information from technical staff and internal/external sources. • Familiarity with documentation tools and software (e.g., Microsoft Office Suite, screen capture tools) and programming concepts. • Proficiency with readme.com or similar version control systems. • Fluency in Spanish or Russian.