Customer Success Team Lead

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October 7

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Mixpanel

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SaaS • Enterprise • B2B

Mixpanel is a data analytics company that provides tools for turning data into decisions. It offers a comprehensive platform that allows users to acquire new insights into their product and marketing efforts through self-serve data analysis, session replay, and unified data across business units. Mixpanel's solutions enable companies to visualize data in intuitive dashboards, integrate various data sources, and connect with major CDPs for seamless analytics integration. With a focus on empowering teams to make data-driven decisions, Mixpanel serves over 20,000 companies, supporting them in growing their businesses through effective use of data.

201 - 500 employees

Founded 2009

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support to help them grow and achieve their goals. Conduct regular one-on-ones, provide actionable feedback in performance conversations, and participate in the hiring process as needed. • Serve as a point of escalation for your team, helping them troubleshoot basic data issues, maintain data quality, and ensure customers are getting the most out of their Mixpanel investment. • Take responsibility for your team's success metrics, providing visibility to leadership on individual performance and development. You will identify and proactively address any gaps in processes or internal tools that may inhibit your team's ability to provide excellent support. • Manage your own portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively. This includes offering technical advice on data architecture, instrumentation, and achieving desired business outcomes. • Partner with your team and customers to identify areas of improvement in their analytics usage, helping them develop a clear roadmap for success. • Ensure your team's projects adhere to timelines and scope, while also owning the account health for your own assigned projects. • Serve as a key point of contact for relaying customer feedback and technical needs to internal Mixpanel teams, contributing to product improvements and addressing customer challenges.

🎯 Requirements

• 5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management. This includes effectiveness in providing mentorship and enablement. • 3+ years of experience with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming. You possess the technical expertise to build trust with customers and a methodical approach to problem-solving. • The ability to communicate with stakeholders at various parts of an organization — from talking with developers about the ins and outs of an API to talking to product managers about analytics strategy and business use cases • Excellent written, analytical, and communication skills • Strong process and project delivery discipline • Eager to learn new technologies and adapt to evolving customer needs • A passion for fostering talent and building learning paths • Bonus Points For • Familiarity with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. • Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. • Familiarity with analytics best practices across business segments and verticals.

🏖️ Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break