Engineer – Equipment Support

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November 22

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MKS Instruments

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Science • Telecommunications • Hardware

MKS Instruments is a company that enables technologies transforming the world through innovative science and engineering solutions. They deliver foundational technology solutions, including instruments, subsystems, systems, process control solutions, and specialty chemicals, to industries such as semiconductor manufacturing, electronics and packaging, and specialty industrial applications. Their solutions aid in addressing challenges of miniaturization, complexity, and increased performance requirements in advanced device manufacturing and various industrial applications. MKS Instruments partners with customers across fields like environmental monitoring, defense and security, life sciences and research, showcasing a commitment to innovation and technological advancement.

10,000+ employees

Founded 1971

🔬 Science

📡 Telecommunications

🔧 Hardware

📋 Description

• Providing equipment support to customers by providing immediate response and critical support on-site during machine breakdown to achieve the targeted MTTR. • Plan and execute periodic preventive maintenance procedures, implement retrofit / upgradation of equipment whenever necessary to ensure targeted MTBF and machine availability. • Identify opportunities for MKS Equipments, collaborate with global stakeholders to provide the best value proposition to meet the domestic customer needs and requirements. • Gain projects for Equipment sales. ( Revenue realized in the global equipment entity). • Work closely with product management teams, Regional teams and Tech Centers and implement auxiliary equipment strategy to ensure optimum chemistry performance at customers. • Provide necessary training to customer personnel to implement periodic maintenance schedules and resolve breakdowns. • Build and maintain strong relationships with key customers, and partners in the region. • Conduct regular customer visits and meetings to understand their needs and provide tailored solutions. • Conduct market research to identify new business opportunities and provide insights on market dynamics. • Prepare and present sales reports, market analysis, and forecasts to senior management.

🎯 Requirements

• Bachelor's degree or equivalent experience • Strong Electro – mechanical knowledge is required • Experience with use of latest equipment control processes is required • 2 – 5 years of relevant experience in equipment support • Experience in equipment support to Electroplating / surface finishing industry is preferred • Excellent communication and interpersonal skills • Ability to analyze data, prepare reports, and present findings • Proficiency in CRM software and Microsoft Office Suite.

🏖️ Benefits

• Professional development assistance • On-the-job training • Educational assistance