Customer Success Associate

🕒 May 19

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MOCA Systems, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

Enterprise • Construction • Consulting

MOCA Systems, Inc. is a full-service provider in the design and construction industry, specializing in delivering Owner's services for large, complex, and socially important construction projects. The company provides comprehensive services that include Owner’s Representative, Cost Management, Schedule Management, Planning and Programming, Facility Condition Assessments, Economic Services, and innovative solutions like MOCA911. MOCA Systems focuses on aligning project stakeholders to ensure projects are completed on time, within budget, and meeting quality expectations. They serve a variety of clients including Federal, State, and Local Government agencies, as well as corporate and commercial entities. With extensive industry experience, MOCA Systems excels in managing and reducing risks associated with construction projects, promoting effective communication, and anticipating changes to improve project outcomes.

📋 Description

• Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices • Work to resolve all product and project-related customer questions and requests efficiently and effectively • Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service • Drive increased engagement for new and existing clients • Help specify, outline and advocate for UI/UX improvements based on customer feedback

🎯 Requirements

• Bachelor’s degree from an accredited university or college or equivalent experience • Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments • Familiarity with enterprise software applications • Excellent organizational, project management, consultative and time management skills • Passion for working on a small, dedicated, agile and determined team • Strong written and oral presentation skills, as well as active listening skills • Solid sense of empathy for clients, as well as a passion for revenue growth • Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed

🏖️ Benefits

• Full benefit plan including medical, dental, vision, and life/disability insurance • 401(k) with generous employer match • HSA employer contribution in certain circumstances