Business Designer

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March 29

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B2B • eCommerce • Hospitality

Modal is a conversational platform designed for hospitality brands, enabling efficient 1:1 communications between guests and staff. It integrates with various conversational channels such as Alexa and WhatsApp, enhancing customer experiences by allowing voice-activated services, real-time interaction, and insightful analytics. Modal aims to reshape customer service in the hospitality sector, making it more personalized and efficient through advanced conversation tools and AI-driven insights.

2 - 10 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

📋 Description

• Build a personal working relationship with client teams. • Advise them on how to use our product and onboard admins and agents. • Communicate structured observations to sales, marketing, and product teams. • Assist clients with setting up and navigating our solution. • Set & track clear milestones for shared success goals. • Review client’s complaints and seek to improve customer experience. • Maintain a detailed understanding of our products and services. • Build new success cases to drive conversational commerce. • Optimize existing processes and enhance Customer Success initiatives. • Create a streamlined reporting infrastructure for quick decision-making.

🎯 Requirements

• Experience in Customer Success or a similar position is desired. • Project management skills, empathy, accountability, and personal organization are essential. • Exceptional ability to communicate and foster positive business relationships is desired. • Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired. • Fluent in English; another European language is a plus. • 2-3 years of experience in a customer success position is a big plus. • Very good and quick technical understanding of software tools is essential.