Deal Desk Manager

Job not on LinkedIn

November 17

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $125.9k - $148.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Modern Health

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B2B • Healthcare Insurance • Wellness

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

201 - 500 employees

Founded 2017

🤝 B2B

⚕️ Healthcare Insurance

🧘 Wellness

💰 $74M Series D on 2021-02

📋 Description

• Own and evolve our Quote-to-Cash and deal approval processes • Run the day-to-day operations of our deal desk across ensuring robust client quotes, order forms, contracting and issue resolution • Support the contract review and negotiation process, including for complex deals • Partner on launching new products, packages and price books in collaboration with Product Marketing, Finance, and Enablement • Refine and evolve our deal approval and product quote processes – including assessing current processes, identifying underlying issues and driving improvements • Serve as the trusted advisor and go-to resource for our GtM teams for our commercial processes • Partner with GTM leadership and enablement to limit rep time spent on non-selling activities – educating CS and Sales teams on process requirements and changes • Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients • Be the expert on our end-to-end quote to cash processes, helping inform the overall organization and identifying potential issues upstream • Engage directly with clients as necessary to accelerate deals • Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting • Lead ongoing and month-end closing audit and quality activities • Ensure all order form and contract data is accurate across CRM and other systems, including partnering with cross-functional teams to reconcile downstream processes • Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle • Create strategic impact by leading projects and exposing insights • Lead projects to evolve our commercial infrastructure – whether it be unifying our reporting, evaluating new solutions like a CPQ or rebooting our cross-functional deal approval & exceptions process • Analyze and publish deal and pricing intelligence to evolve our commercial strategy

🎯 Requirements

• The ideal candidate has a strong background in Deal Desk and/or Revenue Operations at an enterprise SaaS company • 3+ years of relevant professional experience in deal desk, commercial processes, contract or order form management • Experience with Salesforce and spreadsheet analysis a must; experience with Ironclad, CPQ, and Netsuite is a plus • Have a bias to action, an ownership mentality, and ability to triage in a fast-moving environment • Espouse a standard of excellence (i.e. your work is known for high rigor, attention to detail, and lasting impact, and you help to improve results in organizations during periods of high growth and change) • Pillar of ruthless prioritization and time management with ability to balance triaging day-to-day issues with strategic priorities • Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle • First class problem-solver who can quickly translate ambiguity into insight and actionable recommendations • Excellent collaborator and humble expert

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement