Program Manager, Product Operations

🕒 4 days ago

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Modern Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $74M Series D on 2021-02

Consulting • Marketing • Healthcare

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

📋 Description

• Program-manage product and technical initiatives — drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data • Own program delivery — build and own project plans, map dependencies across teams, independently assess and mitigate risks and issues, and keep initiatives on a predictable timeline • Translate needs into crisp requirements — turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against • Run Product & Tech operating rhythms — lead quarterly planning, goal setting, roadmap reviews, and launch readiness and communications • Strengthen feedback loops — own and improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts • Drive data-informed decisions — evaluate the performance and impact of major initiatives and prepare and deliver clear, concise recommendations to leadership • Own core tooling — determine, administer, and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage • Finish the job — ensure initiatives don't just launch, but reach long-term optimization and post-launch learnings

🎯 Requirements

• An emerging business athlete — organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions • 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment • Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail • A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times • A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks • Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate • Comfortable with the technical side of the house — you don't need to code, but product development lifecycles, integrations, APIs, and data aren't a black box to you • Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar • Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end • Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale • Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Flexible Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement