Lead Patient Services Specialist

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 19%

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Serve as a key stakeholder for Workforce Management tools • Assist with forecasting agent schedules and specialty shift assignments • Analyze departmental processes, quality metrics, and operational trends • Identify key call drivers and recommend strategic resolutions • Use QA call evaluations, nesting feedback, low KPI metrics, and abandonment rates to design and update training workshops and curriculum • Incorporate AI workflows, automated tools, and AI-driven platforms into daily routines • Maintain a strong floor presence and provide daily workflow support • Lead special projects related to client escalations • Collaborate with internal leadership and external offshore partners across global locations • Share performance trends with leadership and offshore partners

🎯 Requirements

• High School Diploma or equivalent, or a combination of education and experience, required • Minimum of 4 years of experience in the medical claims or billing industry required • Minimum of 2 years of direct experience in contact center workforce administration support required • Minimum of 1 year of experience in data analysis and reporting required • Prior experience in training, facilitation, or workshop development required • Familiarity with Power BI, RingCentral, Level AI, and Workforce Management (WFM) platforms preferred • Strong analytical and logical problem-solving skills with a proven track record of identifying operational improvements • Excellent communication skills with the ability to convey complex data trends and manage interactions across global teams • Proven ability to make sound independent decisions in the absence of detailed supervision and effectively manage competing priorities

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; matching contributions fully vested after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Remote availability for some roles

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