Sales Operations Business Partner

🕒 April 15

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure. • Manage full-year territory account ownership and ensure data accuracy. • Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement. • Oversee Sales GTM hierarchy management to ensure role and team alignment across systems. • Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement. • Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process. • Manage the weekly forecast commit cadence and perform necessary risk assessments. • Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds. • Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives. • Define pipeline hygiene standards to ensure "good" data for the Analytics team. • Lead initiatives for data hygiene, reporting accuracy, and CRM governance. • Manage month-end close activities, including Salesforce data normalization for bookings. • Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis. • Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights. • Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity. • Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack.

🎯 Requirements

• 5 to 7+ years of relevant experience in Revenue Operations or Sales Operations at a mid-sized to large SaaS organization. • Bachelor’s Degree required (preferred fields include Business, Finance, or Accounting). • High proficiency with CRM platforms (Salesforce is required; Clari experience is a plus). • Strong skills in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presentation. • A proven track record of leading complex, cross-functional projects from initial problem definition through execution. • Demonstrated experience owning operational cadences such as forecasting, pipeline reviews, territory planning, and business reviews. • Experience designing and implementing sales programs and strategies that drive organizational productivity. • Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels. • Highly analytical, adaptable, and capable of influencing without authority in a fast-paced environment.

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters